Client Success
Client Experience Specialist
Design and deliver the client journey—from first inquiry to post-close—so every Northline interaction feels considered and clear.
About the role
Client Experience Specialists make sure buyers and sellers feel guided at every step. You’ll improve touchpoints, support advisors with client communications, and turn feedback into better service standards.
What you’ll do
- Own key moments in the client journey across buy and sell paths
- Support advisors with scheduling, follow-ups, and client updates
- Gather feedback and identify friction in the experience
- Help maintain service playbooks and quality standards
- Coordinate with marketing and ops on client-facing materials
What you’ll bring
- 2+ years in client success, hospitality, or real estate support roles
- Warm, precise communication and strong follow-through
- Comfort juggling multiple client timelines
- Experience with CRM systems preferred
- Hybrid availability in Chicago
What we offer
- Competitive compensation aligned to role and market
- Health benefits for eligible full-time roles
- National brand tools, marketing support, and training
- A culture built on craft, clarity, and long-term growth